FAQ
Frequently Asked Questions
General
About Dar Al Medhyaf+
Dar Al Medhyaf is a travel management company providing travel and related services for corporate and individual clients. The platform provides access to travel services including flights, hotels, insurance, visa services and other travel products.
Who can use the Dar Al Medhyaf B2B platform?+
The B2B platform is designed for travel agencies, corporate travel partners and other eligible business users who require access to travel products and booking services.
What travel services are available on the platform?+
The platform provides access to flight and hotel bookings, along with services such as insurance, visa services, holiday packages, attractions, cruises and MICE travel solutions, subject to availability.
How can I access the B2B platform?+
Eligible business users can access the B2B solution through the platform's Business Solution option. Login credentials are required to access account-specific services and booking functionality.
Flight & Hotel Booking
Can I search for flights and hotels through the platform?+
Yes. The platform provides search functionality for flights and hotels, allowing business users to search available options and make bookings through the system.
Can I book hotels through the B2B platform?+
Yes. Hotel search and booking are available through the platform, subject to availability and the applicable booking conditions.
Can I manage my bookings online?+
The website provides a My Booking option for accessing booking information. Booking details and available management options depend on the booking and applicable supplier conditions.
Can I save traveller information?+
The platform supports saving traveller details to make future bookings faster and easier.
Are prices and availability guaranteed?+
No. Travel prices and availability can change until a booking is confirmed. Final pricing and availability are subject to the applicable supplier and booking conditions.
Holiday Packages & Activities
Can I book holiday packages and activities?+
Yes. The website offers holiday packages, attractions, cruises and wellness packages. Package details, prices, availability and conditions vary by product.
MICE Services
What types of corporate events do you handle?+
Corporate events supported include meetings, incentive trips, conferences and exhibitions, tailored to each client's requirements.
Do you offer end-to-end event management, or can clients select specific services?+
We offer flexible event solutions, allowing clients to choose specific services or opt for end-to-end event management based on their requirements.
How far in advance should we book a corporate event or incentive trip?+
Advance booking is recommended to ensure better availability and smooth planning. The required lead time may vary depending on the event size, destination, and requirements.
Can you handle international or destination MICE events?+
Yes, we can assist with international and destination MICE events, providing customized arrangements based on the destination and event requirements.
How can we request a customized proposal or quotation?+
Simply share your event details, destination, dates, number of guests, and requirements with our team, and we will prepare a customized proposal accordingly.
Do you provide on-site support during the event?+
Yes. On-site support and coordination can be arranged based on the event requirements and destination, ensuring smooth execution and assistance throughout the event.
Payments, Cancellations & Amendments
What happens if I need to cancel or amend a booking?+
Cancellation and amendment conditions depend on the specific booking, supplier and travel product. Please review the applicable terms and conditions before confirming a booking.
How can I check the cancellation conditions for a package?+
Cancellation conditions are provided with the relevant package or booking where applicable. Always review the specific cancellation policy before confirming the booking.
What payment options are available?+
Payment options may vary depending on the booking and applicable service. The available payment method and any applicable charges will be shown during the booking process or communicated by the relevant team.
Account & Support
What should I do if I have a problem with my booking?+
Please contact our team at info@medhyaftravel.com at the earliest convenience. Our team will be glad to assist you with your concern and ensure that it is addressed promptly.
How can I contact Dar Al Medhyaf?+
You can reach us at info@medhyaftravel.com or other available communication channels. Our team will be happy to assist you with your requirements and enquiries.
What should I do if I forget my password?+
Use the "Forgot your password?" option on the login page and enter the email address used during registration. The website provides a password-reset process through email.
